Quality Assurance Director

Location:
Orlando, FL
Department:
Product

SightPlan is revolutionizing multifamily resident and service management with its modern approach to managing work orders, resolving resident issues, and preserving assets. We are looking for a Quality Assurance (QA) Director who will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organizations products and/or development processes.

Responsibilities

  • Hires and trains quality assurance staff.
  • Oversees the daily workflow and assignments of the department.
  • Conducts performance evaluations that are timely and constructive.
  • Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
  • Identifies and sets appropriate quality standards and parameters for products.
  • Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
  • Coordinates product testing processes.
  • Participates in product testing.
  • Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
  • Reviews client, customer, and user feedback.
  • Performs other duties as assigned.

Qualifications & Skills

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Proficient with Jira, Confluence, and Microsoft Office Software.

Traits We Value

  • Detail Obsession – The code you deliver is deployment-ready and tested.
  • Can-Do Attitude – You don't backdown from a hard decision or a tricky problem.
  • Impatience – You can't wait to get started once decisions are made.
  • Positivity – You take pride in energizing the people around you.
  • Flexibility – There isn't one way to get something done, as long as it gets done.
  • Openness – You love to share your hard-won tricks of the trade.

Apply

Send resume or LinkedIn Profile to jobs@sightplan.com.

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