Product Trainer

Orlando, FL
Customer Success


  • Facilitate customer training sessions focused on product utilization (online webinar, classroom, etc.).    
  • Effectively communicate with supervisor and/or other team members regarding the overall function of training.
  • Drive proactive customer outreach focused on increasing product engagement.
  • Write and maintain customer-facing knowledgebase documentation.
  • Research, troubleshoot, solve and document customer support and training issues received by phone, live chat and email.
  • Create and maintain documentation for product bugs, feature requests, and customer resolutions.
  • Foster relationships with industry-related organizations (NAA, NMHC, etc.).
  • Will work to earn industry-related certifications, as deemed appropriate by employer.
  • Assist with off-hours support as needed for specific on-call shifts.

Qualifications & Skills

  • Demonstrated strong customer service and communication skills.  
  • Strong aptitude for both written and phone based customer service communication.  
  • Passionate, hardworking, self-motivated, and teachable with a keen sense of  accountability and commitment to service excellence.
  • Experience in training settings (classroom, online webinar, etc.) is a plus, but not  required.
  • Strong organizational and time-management skills.
  • Strong background in the Microsoft Office Suite, with a focus on Excel and PowerPoint (or OSX equivalents).
  • Willingness and ability to learn new technologies.
  • Ability to take direction and absorb information quickly
  • Ability to negotiate, influence and gain consensus.

Preferred Skills

  • Multi-family property management industry-related experience is preferred, but not required.  
  • Previous experience working in a helpdesk / support environment is a plus, but not required.

About SightPlan

SightPlan is revolutionizing Multifamily Resident and Service Management with its modern approach to managing work orders, resolving resident issues and preserving assets.


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