Customer Success Representative
- Answer, research, troubleshoot and document customer issues received by phone, live chat and email
- Provide detailed solutions and resolution to customer-reported issues.
- Read and understand internal logging to effectively triage customer issues.
- Assist with off-hours support as needed for specific on-call shifts.
- Write and maintain documentation for product bugs, feature requests, and customer resolutions.
- Write and maintain customer-facing knowledgebase documentation.
- Self-management of customer issues with strong focus on ensuring that issues are fully documented and resolved.
- Pro-active outreach to customers as needed to prevent problems from happening.
- ZenDesk & JIRA documentation, and administration
- Monitoring and acting upon stalled tickets to ensure high level of service quality.
A Modern Solution Built for Multifamily. Schedule a Demo Today.