Customer Success Intern

Location:
Orlando, FL
Department:
Customer Success

Responsibilities

  • Answer, troubleshoot and document customer issues received by phone, live chat and email
  • Provide detailed solutions and resolution to customer-reported issues.  
  • Read and understand internal logging to effectively triage customer issues. 
  • Assist with off-hours support as needed for specific on-call shifts.
  • Write and maintain documentation for product bugs, feature requests, and customer resolutions.
  • Write and maintain customer-facing knowledgebase documentation.
  • Pro-active outreach to customers as needed to prevent problems from happening.


Qualifications & Skills 

  • Demonstrated strong customer service and communication skills.
  • Ability to communicate effectively in all mediums (written, in person, phone). 
  • Passionate, hardworking, self-motivated, and teachable with a keen sense of accountability and commitment to service excellence.
  • Willingness and ability to learn new technologies.
  • Ability to take direction and absorb information quickly
  • Strong background in the Microsoft Office Suite, including strong abilities using Excel and PowerPoint (or OSX equivalents).
  • Previous experience working in a helpdesk environment is a plus, but not absolutely required.
  • Experience using Zendesk and JIRA

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