Customer Success Intern

Location:
Orlando, FL
Department:
Customer Success 📞

Sight Plan is an award-winning SaaS company based in the heart of Downtown Orlando that’s changing the game in the apartment and real estate industry. Our software solutions are transforming the way teams manage properties while delivering exceptional service to their residents.

Our powerful software is trusted by companies operating more than 4 million apartment homes nationwide - with more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product.

Why join SightPlan’s Customer Success team?

The Customer Success Team at SightPlan is a tight knit group of representatives who provide technical support for our customers in the multi-family industry that use our web, mobile and IVR applications for task management. We believe in getting sh*t done!

We are looking for a Customer Success Intern who is proactive, self-motivated, and an out of the box thinker. You’ll work alongside industry thought leaders to cultivate real world experience in a growing tech company through day-to-day operations, project work, and one on one mentoring.

This position reports to the Support Manager and is perfect for someone looking to take the next step in their career and deepen their professional skill set.

Responsibilities

  • Answer, troubleshoot and document customer issues received by phone, live chat, and email.
  • Provide detailed solutions and resolution to customer-reported issues.
  • Read and understand internal logging to effectively triage customer issues.
  • Assist with off-hours support as needed for specific on-call shifts.
  • Write and maintain documentation for product bugs, feature requests, and customer resolutions.
  • Write and maintain customer-facing knowledgebase documentation.

Qualifications & Skills

  • Demonstrated strong customer service and communication skills.
  • Ability to communicate effectively in all mediums (written, in person, phone).
  • Passionate, hardworking, self-motivated, and teachable with a keen sense of accountability and commitment to service excellence.
  • Willingness and ability to learn new technologies.
  • Ability to take direction and absorb information quickly.
  • Strong background in the Microsoft Office Suite, including strong abilities using Excel and PowerPoint (or OSX equivalents).
  • Previous experience working in a helpdesk environment is a plus, but not absolutely required.
  • Experience using Zendesk and/or JIRA a plus.

Traits We Value

  • Results - You’re committed to our goals and strive to see things through to completion.
  • Innovation - You approach things differently, challenge the status quo, and push us forward.
  • Determination - You push tasks across the finish line regardless of problems that arise.
  • Service - Customer, customer, customer. You solve their problems and make their lives easier.
  • Precision - You value the importance of small details and focus on the little things.
  • Teamwork - You’re relied on by your peers and make sure sh*t gets done - even when it’s not your sh*t!


Why SightPlan?

The SightPlan team is open to new ideas with a focus on getting sh*t done; we’ve even got the t-shirt. Our inclusive culture focuses on engaging the full potential of our team members to accelerate innovation and our ability to drive business outcomes that fulfill our mission.

We pick our teams based on skill, not your ability to meet a list of unrelated requirements, and once you're here, we're committed to developing you and helping you succeed. We know that an investment in our team is one of the best investments we can make as a company.

Apply

Send Resume or LinkedIn Profile to jobs@sightplan.com.