Carroll Organization Leverages SightPlan’s Answering Service Across Entire Portfolio

Carroll Organization, one of the country's leading privately-held multifamily real estate companies, is partnering with SightPlan, the award-winning provider of service management software, to deliver a holistic operations platform for resident and prospect engagement, service requests, inspections, unit turns, preventive maintenance, and compliance across the Carroll Organization portfolio.

The first phase of the initiative involved portfolio-wide deployment of SightPlan’s Answering Service to boost the efficiency of on-site teams through a single platform, drastically improving communication lines between residents and staff and providing more productive options for prospects when the on-site team members are unavailable. After evaluating several platforms, Carroll selected SightPlan’s Answering Service for its ease of use, convenience, and ability to deliver resident communication through mobile, web, and voice applications. Phase two will provide Carroll’s residents with a mobile portal to more effectively work with the on-site teams. The Carroll team will then work with SightPlan to streamline service and maintenance requests across their entire portfolio.

“We’ve enjoyed working with the Carroll team because they are challenging the status quo, taking what may already be good and working to make it great. SightPlan is striving to provide valuable technology to solve real-world, everyday problems, closing operational gaps that the average operator simply ignores. It’s an exciting time as both SightPlan and Carroll work together to push the envelope and create a rewarding experience for residents and staff alike” said Terry Danner, SightPlan CEO.

“SightPlan has provided a powerful solution to centralize communication channels with residents and help our onsite team members to be more efficient and provide outstanding quality service. Carroll’s mission is to deliver resident focused proactive management and excellence, and our partnership with SightPlan perfectly aligns with these goals" said Pavan Nanduri, VP Information Systems, Carroll Organization.

Carroll Organization has seen rapid growth and is now ranked as one of the top 50 largest management companies by the National Multifamily Housing Council. Their success lies, in part, to their continuing commitment to innovative technology to optimize the resident experience.

To learn more about today’s announcement, how SightPlan can help your community or company, or to schedule a demo, visit sightplan.com today.

About SightPlan:

SightPlan provides software solutions to help apartment communities optimize operations while improving resident satisfaction. We believe that Great Teams = Great Communities, so we’re empowering leasing, resident service and maintenance team members with easy-to-use solutions to deliver exceptional service. To learn more about our innovative solutions, visit us at sightplan.com.

About Carroll Organization:

Carroll Organization is among the leading privately-held real estate companies in the United States. Founded in 2004 and based in Atlanta, Carroll Organization focuses on multifamily properties, including acquisitions, property and asset management services, and fund management. The firm provides investment vehicles for a broad range of investors to access the multifamily real estate asset class and has raised over $1.8 billion of equity through Carroll Organization sponsored funds and joint ventures. Carroll has successfully purchased, developed or sold over $7.5 billion of real estate. Carroll Organization's regional offices are located in Houston and Orlando. Today, the company manages over 30,000 multifamily units in eight states and has purchased other multifamily owner/operators throughout the U.S. The firm has also developed student housing, single-family residential and retail properties, and has overseen more than $100 million of construction management for both its owned and fee partners. From due diligence to execution, Carroll Organization has the internal capabilities and the external relationships to identify, underwrite, and close transactions. For more information, visit www.CarrollOrganization.com.

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